Warranty / customer care

Congratulations on your purchase of a new home. ICON Custom Home Builder, LLC accompanies each property with an express limited home warranty in El Paso, TX, for your protection. You can submit requests here, but please be sure to read the 2-10 HBW Coverage Booklet before completing this form.

Remember that in order to carry out the responsibilities of the home warranty coverage we require access to your home during regular business hours. These are Monday through Friday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:30.p.m. Please submit any warranty requests to the email below and allow us 24 hours to respond to your inquiry. We want all of our fellow homeowners to be taken care of quickly.




Copyright and Trademark Notice

  • Copyright © 2018 by ICON Custom Home Builder, LLC.
    All text, graphics, audio files, video files, photos, and other works on this web site are the copyrighted works of ICON Custom Home Builder, LLC. All Rights Reserved. Any unauthorized redistribution or reproduction of any copyrighted materials on this web site is strictly prohibited.
  • ICON™, ICON CHOICE™, ICON ADVANTAGE™, and ICON PREMIER™ are trademarks of ICON Custom Home Builder, LLC.
  • The use of this web site is governed by our Website Terms of Use. By using this site, you acknowledge that you have read these disclaimers and policies and that you accept and will be bound by their terms.

Contact us with any questions or concerns about the warranty. We value your investment and help you keep it safe.

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